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An Opportunity is a captured AI idea or use case. Opportunities are scored on Impact, Confidence, and Ease, and can be submitted by anyone in your organization through web, Slack, Teams, or Google Chat. They can sit inside a Discovery or stand on their own (created directly by a customer or by Kowalah on the customer's behalf, for example from a chat conversation or an inbound email). Your organisation's AI lead triages them, then promotes the best into a Deliverable on one of your own projects, a request for Kowalah to take on, or an Expert Request. Opportunities are the entry point of the Kowalah funnel. Anyone in your organisation can raise one, in their own words, through the channel they already use. Each one is scored on Impact, Confidence and Ease, triaged by your organisation’s AI lead, and then taken forward, parked for later, or rejected with a reason.

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Where Opportunities come from

A Discovery

The structured way: people are invited to put forward ideas against a brief, during the Discovery window.

Claude or ChatGPT

With the Kowalah Plugin, anyone can raise an idea in a conversation. It checks the accelerator library first and helps score it.

Slack, Teams or Google Chat

Anyone can @Kowalah in a thread and describe an idea. It lands as an Opportunity in the platform.

Directly in the platform

Capture an idea straight from the web, or have your Kowalah partner raise one on your behalf after a conversation or an email.
Opportunities don’t have to belong to a Discovery. Ones raised outside any Discovery follow the same triage and promotion path.

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What an Opportunity contains

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Who sees what

  • Members can raise opportunities and see the ones they raised.
  • Admins and core team see every opportunity in the organisation, and triage them.

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Triage

Triage is done by your admins and core team, on every plan. You can triage in the platform, or in a conversation with the Kowalah Plugin, which can play back a whole Discovery, suggest duplicates to merge and run an ICE scoring session with you. You can rescore an opportunity at any point, and revert a decision if you change your mind.
Parked doesn’t mean never. Parked opportunities stay searchable, and a later Discovery or a change in the business can bring one back.

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Scoring

Every Opportunity has a single, live ICE score: Impact, Confidence and Ease, each from 1 to 10, multiplied together into a composite from 1 to 1,000. Impact can carry a reason for each kind of impact it drives (business, productivity, adoption); Confidence and Ease each have one reason. Opportunities don’t have an estimated and a final score like Deliverables and Expert Requests do. The work hasn’t started, so the score is the current best read on whether the idea is worth taking forward.
Kowalah’s AI takes a first pass at scoring many Opportunities, especially ones raised through chat or email. Your AI lead then refines the scores during triage.
See ICE scoring for the full model.

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Take it forward

On a captured, shortlisted or parked opportunity, the Take it forward panel offers up to three routes. Which you see depends on your plan.

Our project

Direct. Creates a deliverable on one of your own projects straight away, at the planning stage, for your team or a partner to deliver. You can create a new project as you go. Business plan and Managed Services.

Kowalah deliverable

Request. Asks Kowalah to take it on as a deliverable on your Kowalah project. It shows as Waiting for Kowalah until Kowalah scopes and approves it. Managed Services.

Expert request

Direct. Creates an Expert Request for a scoped piece of expert work, using your contract quota. Managed Services.
Promoting needs the reason behind each score: at least one Impact reason, plus a Confidence and an Ease reason. Add any that are missing by rescoring first.
A deliverable on your own project is yours to run. Kowalah isn’t notified and doesn’t approve it, and Kowalah time and budgets can’t be booked against it. If you want Kowalah involved, use Kowalah deliverable instead.
When an Opportunity is promoted, it records when, by whom, and what it became, so you can always trace a Deliverable or Expert Request back to the Opportunity (and Discovery) it came from.

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Merging duplicates

When the same idea arrives from two people, merge one into the other. The merged opportunity keeps a link to the one it was merged into, so the trail is preserved. Merging works within the same Discovery.

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Identifier

Every Opportunity gets an ID like OPP-0001, scoped to your organisation. You’ll see it on the Opportunity page, on anything promoted from it, and in chats and emails that refer to it.

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What’s next

ICE scoring

How Opportunities, Deliverables and Expert Requests are scored

Discoveries

Time-bounded campaigns that surface many Opportunities at once

Deliverables

What Opportunities become when they’re taken forward into project work

Prompts for AI leads

Triage and promote in Claude or ChatGPT