> ## Documentation Index > Fetch the complete documentation index at: https://docs.kowalah.com/llms.txt > Use this file to discover all available pages before exploring further. # Working with your Kowalah team > How collaboration works when you bring Kowalah into your projects, and how to get the most from the partnership. When you use Kowalah Managed Services, your Kowalah team becomes a collaborative partner on your AI program. This guide explains how the collaboration model works and how to get the most from it. ## Shared projects Your projects are private by default. When you want to collaborate with Kowalah, use the **Collaborate** option to share a project. This adds a Kowalah owner alongside your customer owner, giving both sides visibility into progress, discussions, and milestones. * **Customer owner** — someone from your organization who is accountable * **Kowalah owner** — a member of the Kowalah team who partners with you on delivery Your Kowalah team may also create projects and share them with you. Either way, shared projects mean both sides have visibility. There are no handoffs or black boxes. ## Your Client Partner When you start with Kowalah, you're assigned a named **Client Partner**. This is your primary point of contact for: * Strategic guidance on your AI program * Quarterly capability reviews * Escalations and priority changes * Planning new phases of work Your Client Partner is typically the Kowalah owner on your projects and the person who oversees Expert Request delivery. ## How collaboration works day-to-day ### Projects Your Kowalah partner creates and manages projects alongside you. They: * Set up the project structure (milestones, deliverables, stakeholders) * Update health status and progress as work progresses * Post status updates and participate in discussions * Flag risks and record decisions You can see everything they do in real time on the platform. ### Expert Requests When you submit an Expert Request: 1. Your Kowalah team reviews and approves it 2. A specialist is assigned to build the solution 3. Progress updates appear on the request (percentage, health, who needs to act next) 4. When complete, the deliverable is shared for your review The **status owner** field tells you whose turn it is at any point: | Status owner | What it means | | -------------------- | ------------------------------------------ | | **Kowalah working** | The Kowalah team is actively building | | **Waiting customer** | Kowalah needs input or a decision from you | | **Customer action** | Something for your team to do | | **Blocked external** | Waiting on a third party | | **In review** | The deliverable is being reviewed | ### Discussions Use discussions within projects and deliverables to communicate with your Kowalah team. Discussions are threaded, so you can have focused conversations about specific topics without losing context. ### The Kowalah Agent Your Kowalah partner may also interact with your workspace through the Kowalah Agent in Slack, Teams, or Google Chat. When you see `@Kowalah` respond in a thread, it's the AI agent — not your human partner. Your human partner communicates through discussions, status updates, and direct messages. ## Getting the most from the partnership ### Be specific in Expert Requests The more context you provide when submitting a request, the faster and more accurately it can be delivered. Include: * What problem you're solving * Who will use the solution * Any constraints (systems, data, compliance) * What success looks like ### Use discussions, not email Keep communication in Kowalah's discussions rather than email. This way all context stays with the project and is available to anyone who needs it, including future team members. ### Review progress regularly Check the dashboard weekly for: * Expert Request progress and any requests waiting on you * Overdue tasks across your projects * Deliverable pipeline (are committed pieces of work moving through stages?) * Opportunity pipeline (are new ideas being captured and triaged?) ### Provide feedback When an Expert Request is delivered, review it promptly. The faster you provide feedback, the faster iterations can happen. Use the platform to share feedback so it's documented. ### Keep organization context current Update your [organization context](/platform/organization/settings) as your business evolves. The AI Chat uses this context to give relevant guidance, and your Kowalah partner uses it to understand your changing needs. How to submit and track requests How projects are structured What each role can do Get better results from AI Chat